Workflow Solutions

Make your team less ‘busy’ and more productive

As your business expands, so does its complexity. There are more tasks to be done, more admin to complete, and more moving pieces to track. 

Whatever processes you use, we can help you to cut costs and free up people for high-value activities, driving growth. 

By implementing a workflow solution with us, you’ll have a straightforward system that is easy to work with, for you and your teams. No complicated systems, no steep learning curve, no problem.

Why implement a workflow solution?

Simplified processes

Break down your complicated systems into simple, step-by-step processes while automating mundane tasks and eliminating unnecessary work.

A focus on high-value activities

Stop wasting money on time-consuming tasks. With clear and refined workflows, your team will be able to focus its efforts and achieve more for less.

Drive growth

With cutting-edge technology used to provide the best solutions, you’ll be left with a workflow that grows with your company.

Get the best results with our proven process

‘Plan’ Stage

Step 1


Understand the current workflows

Map out the whole process from start to finish, covering every activity and touchpoint

Step 2


Identify possible opportunities

Review each step and every interaction to identify where digitisation is most beneficial

Step 3

Map the
new process

Integrate digitised workflows, optimised for accurate data capture, and confirm it works in aggregate

‘Build’ Stage

Step 4


Prioritise work stack

Starting with urgent, low-hanging fruit or high impact tasks and functions

Step 5


Documentation

Fully document the implementation schedule, including transition considerations

Step 6


Automation

Configure your data-driven logic and actions, with a buffer for irregular scenarios

Step 7


Testing

Allow sufficient time to train and test with early adoption ‘Champions’ in a closed environment

‘Deploy’ Stage

Step 8


Fine Tuning

Use feedback from early adopters and learn from initial failures – “Listen, adapt, validate, standardise”

Step 9


Go Live

Use Champion support and comprehensive training schemes to launch smoothly

Step 10


Continuous Improvement

A well-designed system will flex to incorporate new processes or integrations with other technologies

Solutions powered by the latest tech

Any workflow solution is only as good as the software supporting it.

With our experience and established relationships with the leading software providers, we choose the right software for your unique situation to give you an advantage over the competition.

Automated Data Collection

Are you still relying on employees remembering to manually update systems? Whether it’s identifying issues before they become a problem or strategic deployment of the right people to the right place, accurate and automatic data collection simplifies everyone’s job.

Your engineer goes out on a scheduled call. However, on arrival, he finds he can’t complete the maintenance because of a missing part…

Without automated data collection: He takes the machinery out of service. Later in the day, when he gets back to the office, he logs the issue with management. Ops orders a replacement part and schedules a follow-up job. After days of downtime, the machinery is finally brought back into service.

With automated data collection: The engineer flags the issue and Ops are informed immediately. The replacement part is ordered and a service visit is automatically re-scheduled. The engineer carries out repairs and the machinery is back to full power in half the time.

Real-time Reactivity

Nobody likes delays. With real-time implementation of decision logic, your team can react instantly to the situation at hand. Keep everyone on the same page by providing alerts and updates to the people who need it most.

A business critical piece of equipment develops a fault at 2 am…

Without real-time implementation: When an operator finally notices the fault, they inform maintenance. Maintenance carries out an investigation and after a few hours are able to confirm the cause. After informing management and waiting for their approval, the piece of equipment is taken out for maintenance. Eventually, someone remembers to inform the sales team halfway through the day shift, so that they’re aware of the delays when talking with potential customers. Orders taken in the morning weren’t informed of the delays to delivery, so refunds need to be issued.

With real-time implementation: An alert is automatically sent to all relevant parties. There’s no delay waiting for approval and no miscommunication between teams. A decision is quickly made and the best solution is implemented before most customers are awake. Any knock-on effect for sales the following day can be minimised, from minute-1 of the day shift.

Analytics and Optimisation

What gets measured gets managed. Whether you’re analysing your team’s performance or monitoring asset up-time, an easily understood dashboard makes visualising everything simple.

Workflow solutions that actually work

We believe that workflow solutions should simplify your business, not complicate it. They should be an investment with an ROI for your business, not another pointless exercise. 

All solutions come complete with all the necessary training and ongoing support you need for long-lasting results.

“With our workflow solution, we’re able to collate statistical data and overall performance without the need to revisit findings. It provides strong graphical information that can simply be shared with colleagues at all levels, providing accurate information on overall performance. This enables us to focus on the required areas for improvement without having to trawl through large amounts of data.”

Denis O’Sullivan
Train Presentation Manager at Chiltern Railways

Ready to take the first step?

Speak to one of our consultants to find out how workflow efficiencies could be integrated into your business.

Request a Free Consultation